Loblaws Drives Food Quality, Compliance, & Supply Chain Traceability

Customer Challenge

 Manual processes & compliance issues

Loblaws’ QA team experienced its fair share of challenges managing vendor compliance, claims certification, quality, and safety across all product categories and private label brands. Vendor information and Global Food Safety Initiative documentation were tedious, manual, and hard to manage.

This resulted in limited visibility within its supply chain, a lack of communication among its internal and external teams, and a challenge to manage vendor accountability and compliance.

The team needed one platform to manage product information to adhere to compliance regulations and meet its high-quality standards.

Value Drivers

  • Empower an Efficient, Resilient, and Responsible Supply Chain
  • Accelerate Data-Driven Product & Supply Chain Decisions Through Collaboration

Customer Outcome

Compliance & supply chain traceability

Loblaws can now efficiently track and record vendor collaboration and compliance regulations with one platform, ensuring data accuracy, vendor accountability, and reduced compliance risk. This provides proactive and automated compliance notifications to reduce issues and block noncompliant suppliers and factories.

For any grocer, food safety and quality sit at the top of the priority list. With vendor management that provides complete supply chain traceability, Loblaws can now ensure they are only stocking shelves with safe and quality products.

The business outcomes include:

  • Supply chain traceability
  • Increased consumer confidence
  • Internal/external communication
  • Reduction in fines & violations


You can download the case study here:

“Together, we will streamline our product development process and ensure we deliver the highest quality, innovative products to our consumers with speed and traceability.”

Senior Vice President