At a Glance:
After identifying brands with high customer satisfaction scores compared to the rest of the industry, G2 presented Backbone PLM with the High Performer badge for Spring 2022. With its cloud-based product lifecycle management (PLM) solution, Backbone empowers fashion and apparel brands to make products smarter, faster, and at scale — providing a centralized, easy-to-use system to contain product, component, design, and production data.
What is G2?
G2 is the world’s largest tech marketplace designed for businesses to discover, review, and manage the technology needed to reach their potential. With thousands of automated applications, endless features, and limitless possibilities, this presents new opportunities and new dangers for emerging companies. The G2 community eliminates the risk of buying software and allows brands to lean on objective, timely reviews to deliver peace of mind. Today, more than 60 million people each year visit G2 to read and write authentic reviews of 100,000 software products and professional services.
Backbone’s Performance Grid
G2 scores products from the PLM category based on reviews gathered from a community of users and aggregates data from online sources and social networks, applying a unique algorithm to calculate the Satisfaction and Market Presence scores in real-time. Together, these scores are mapped on the proprietary G2 Grid®, which is used to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Technology buyers can use the G2 Grid® to help them select the best products for their businesses and find peers with similar experiences. For sellers, media, investors, and analysts, the G2 Grid® provides benchmarks for product comparison and market trend analysis.
Based on 15 reviews, 93% of users rated Backbone 4 or 5 stars, 91% of users believe Backbone is headed in the right direction, and users said they would recommend Backbone at a rate of 89%. Backbone PLM is the highest performing PLM software in the fashion and apparel category. Check out the G2 Grid® below to see how we rank:
Backbone PLM is a team of innovators constantly pushing our product and ourselves to think bigger. Disrupting traditional business models as they stand, we designed our product specifically to empower the creatives who use it to do the same in their business. At Backbone, our primary goal is to drive value for our customers. When new users adopt Backbone into their product development process, they can:
- Create tech packs faster (The average Backbone customer saves 8 hours per techpack)
- Save an average of 26% on materials costs through better planning and consolidation
- Manage supply-chain shortages and delays more effectively
- Manage a large number of SKUs with the same staff resources
- Track and optimize sustainability efforts to make the fashion and apparel industry more environmentally friendly
However, it takes more than a dynamic platform to achieve a successful product development cycle — Backbone ensures every user feels supported and encouraged to grow in our system. Based on a perfect score of 100, our customers gave Backbone a score of 88 in the Ease of Use category and a 99 in Quality Support. With unlimited custom fields, the intuitive PLM is easy to navigate. Our Customer Success team is efficient at communicating system updates and receptive to feedback that will improve the functionality of our program for all customers.
Backbone Makes a Difference
In 2021, Backbone helped customers centralize product information and increase speed to market, bringing products from design to development an average of 44% faster and reducing manual data entry by up to 40%, according to a survey of active users. Backbone’s Adobe Illustrator plugin enables design teams to sync Illustrator files, capture changes to artboard revisions, and populate tech packs through a dynamic system of interconnected libraries, eliminating manual data entry from their creative path.
In the past year, our product team launched 74 new features, including Tech Pack Folders, Item Views, Bulk-Add Colorways, Line Sheet sorting, and an updated Palettes module. We welcomed many new brand partners onto the platform, and a large percentage of our accounts expanded. Most importantly, Backbone announced the launch of Backbone Lite, a new version of the cloud-based PLM available on the Shopify app store.
Here’s what customers have to say about Backbone’s performance:
Backbone’s innovative software increases productivity within design and development teams, encouraging the fashion and apparel industry to build smarter, faster products from anywhere. These businesses turn their designs into products thanks to dynamic data, a digitized process that includes at-a-click reporting, real-time collaboration, and standardized product specs that provide a single source of truth while fulfilling customer demand.
In the fashion and design industry, nearly 20 percent of production time is wasted searching for product information. Backbone’s interconnected libraries place dynamic data at the forefront of every design sketch or color swatch, so teams can edit, update, upload, and reuse design components with ease. Easily create product libraries, color palettes, and tech packs to reduce sampling with fewer errors and improve quality control.
Perform Your Best with Backbone PLM
We are thrilled and honored to receive the High Performer title on G2, and we want to thank all of our customers for their valuable feedback, thoughts, and ideas. We will continue delivering the highest quality fashion PLM software to maximize the ROI for each of the tremendous brands that we support.
To its core, Backbone pushes the boundaries of what a typical fashion business model should look like and is constantly evolving to push the industry forward. We are serving the fastest-growing market segment in the fashion and apparel industry by giving these brands the tools they need to compete and prosper in their field.
If you’re ready to transform your brand and optimize your product design and development, discover our collection of case studies, blogs, and free resources to learn more about Backbone’s cloud-based fashion PLM.
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